US sues Adobe for “deceiving” subscriptions that are too hard to cancel
www.theverge.com
The DOJ accuses Adobe of trapping users in subscriptions.
  • answersplease77@lemmy.worldEnglish
    0·
    5 months ago

    these cocksuckers were charging my 70-yr-old computer-illetrate mom nearly $80 a month because “she wanted to be able to open pdf on her laptop”, and then once I found out and tried to cancel this pro subscription which she had, they forced us to pay a $200 cancelation fee which amounts to 50% of the remaining months until the end of the year. Adobe came pre installed and all she did was click on yes, yes, yes after the triall period finished. It’s a predetory behavior from a scummy company. I will never forgive them for this.

    • Phoenixz@lemmy.caEnglish
      0·
      5 months ago

      I know it sucks for the call center personnel to have to listen to people yelling at them, but I’ve had multiple of such companies that were so shitty that the only way to get anything fixed was to keep making people cry until finally someone would push you to a supervisor. Well at enough of them and they will either fix the issue or push you through to their supervisors who will do anything to stop the yelling.

      I got to the point where I’ll just make then cry because it’s the only option left to get any normal responsible behavior from companies. I’ll have to call 20 times perhaps but that’s what I’ll do then

    • ripcord@lemmy.worldEnglish
      0·
      5 months ago

      How did it get her credit card info if she only clicked “yes” boxes? Or was it linked to some other payment system that was set up on her system somehow (MS or Apple App Store or something)?

      • JonEFive@midwest.socialEnglish
        0·
        5 months ago

        There’s a reason scam artists target the elderly. If a box on the computer screen says “put payment info here” then who are they to argue with the box?

    • bean@lemmy.worldEnglish
      01·
      5 months ago

      That is peak shittiness. Thank goodness your Mum has you to advocate, and I shudder to think of how many others don’t and were shafted or continue to be shafted.

      Their competition for PDF Reader; Foxit, jacked their prices up considerably this last year too. It used to be an affordable alternative. They too got greedy (I assume since Adobe was getting away with it!) and have lost a considerable amount of customers in both the consumer end-users and the business side.

      PDF becomes increasingly more used and ‘standard’ with the fracturing of ability to edit them or do ‘advanced’ tasks like merging multiple PDFs.

      There are some alternatives which are free but also either Freemium or just plain questionable in their usage. I don’t want to trust some random company and I don’t want to be nickel and dimed for basic features like merge.

      I spent a long time testing and trying tools. Sadly nothing as comprehensive as what Acrobat offers, but not an option at their pricing. Same with Foxit. I use PDFsam for some basic merge stuff. An interesting project is also Stirling PDF. but pdfsam is like Freemium and Stirling I’m pretty requires docker and it’s also not in all languages.